Listening & reputation management in Jeddah

Mastering Listening and Reputation Management in Jeddah

Trust is the Saudi currency.

From our Jeddah office we monitor your brand across X, Snapchat, Instagram, news and Google reviews in Saudi Arabic and English, alert you to issues early and manage your responses.

Social media analytics and web listening dashboard
A listening dashboard from our digital credentials: mentions, reach, sentiment and sources in one view.
7+Sources: web, news, Facebook, X, Instagram, YouTube, TripAdvisor
24/7Monitoring with crisis alerts
4 mo.Of historical data at setup
AR · ENSentiment in both languages

In the Kingdom, word travels on X.

Saudi Arabia has some of the highest social media use in the world, and conversations about brands move fastest on X, Snapchat and in Google reviews. Customers expect a reply, and they expect it in their own dialect.

We listen in Saudi Arabic, flag spikes before they become crises and manage reviews and community replies for your branches in Jeddah and across the Kingdom.

Hear everything. Answer well.

From the first mention to the monthly board report.

01

Social & web listening

Every mention of your brand, products, executives and competitors across social media, news, blogs, forums and review sites.

KeywordsLocation filtersLanguage filters
02

Sentiment analysis

Positive, negative and neutral, in Arabic and English, with the topics driving each.

Arabic sentimentTopicsTrends
03

Crisis alerts

Spikes in negative mentions flagged in real time, with a response plan ready.

Real-time alertsEscalation
04

Review management

Google, TripAdvisor and app store reviews monitored and answered, with a plan to earn more good ones.

Google reviewsTripAdvisorApp stores
05

Community management

Comments and messages from every platform answered from one inbox, in your brand's voice.

One inboxTone of voiceSLA
06

Competitor benchmarking

Your share of voice, growth and engagement next to your direct competitors, month by month.

Share of voiceEngagement
07

Influencer discovery

The voices that really move your audience, ranked by influence score and relevance.

Influence scoreAudience fit
08

Dashboards & reports

Live dashboards plus PDF and Excel reports with the insights and the actions they call for.

Live dashboardsPDFExcel

Often planned together with Digital Marketing and SEO.

More from Doers in Saudi Arabia: Doers, advertising agency in Jeddah · our services in Riyadh.

How we listen.

Five steps, running all year.

  1. Setup

    Keywords, sources, languages and competitors, with up to four months of history.

  2. Monitoring

    Round-the-clock tracking and a daily digest.

  3. Alerts

    Negative spikes flagged and escalated in real time.

  4. Response

    Replies, fixes and positive content, agreed with your team.

  5. Monthly insights

    Sentiment, share of voice, topics and recommendations.

Listening that changed the plan.

Dubai Financial Market
Finance · Listening & media strategy · Dubai

Dubai Financial Market

Our listening report showed the web, not social media, was the top source of mentions. We recommended moving half of digital buying to web display and contextual targeting, alongside a full Gen Z research study.

#1Source: the web
50%Budget shifted to web display
Dubai Future Foundation
Government · Social audit · Dubai

Dubai Future Foundation

A full audit of the social accounts, influencer measurement and a digital PR roadmap, built on listening data.

What you see.

Screens from our listening and analytics work.

Listening dashboard
Listening dashboardMentions, reach, sentiment and sources, live.
Competitor benchmarking
Competitor benchmarkingGrowth and engagement next to your competitors, month by month.
Audience analysis
Audience analysisWho is talking, where they are and what they care about.

Sources we monitor.

X (Twitter)SnapchatInstagramTikTokYouTubeNews sitesGoogle reviewsApp storesLinkedIn

Questions, answered.

What is social listening?

Tracking what people say about your brand, competitors and industry across social media, news, forums and reviews, so you can spot issues early and learn what your audience cares about.

What does reputation management include?

Monitoring, alerts for negative spikes, response plans, community management, review management and monthly reporting on sentiment and share of voice.

Do you monitor Arabic conversations?

Yes. We track Arabic and English, including Saudi dialect, because most conversation about Saudi brands happens in Arabic.

What happens when there is a crisis?

We alert you quickly, agree the response with you, and manage the replies and follow-up on your channels until the conversation settles.

Read more about this service

Working with a team of seasoned experts, we’re dedicated to offering a comprehensive suite of services to Jeddah’s businesses, including reputation monitoring and listening management. We diligently keep watch over the digital chatter surrounding your brand, alerting you to any rising issues and allowing you to resolve them timely. Don’t let the shadows of negative reviews and social media turbulence harm the reputation of your business. Trust in the expertise of Doers to help you not only establish but also nurture a positive online reputation in Jeddah.

What is Listening and Reputation Management?

Listening and reputation management are similar to a strategic game of chess, where each move you make can spell either triumph or downfall. It’s the fine art of crafting and preserving a positive image for your business while simultaneously utilizing customer feedback and interactions to your favor. It’s like dancing in tune with the market’s rhythms, adapting and making the precise moves that elevate your business to greater heights.

The Importance of Listening and Reputation Management

Listening serves as the bedrock of reputation management. In the era of lightning-fast digital communication, where information travels at the speed of light, and public perceptions can change in the blink of an eye, staying updated on the consumers’ perception of your business is critical. By actively monitoring online and offline conversations about your company, you can proactively identify potential issues and take the right measures to address them before they get out of control. It also allows you to stay harmoniously aligned with your customer’s evolving needs and desires, which is essential in shaping your reputation to match their expectations.

Build and Manage:

Cultivating and managing a positive reputation is a never-ending journey in today’s interconnected world. It requires an ongoing commitment to crafting campaigns, tracking their progress, and interpreting customer feedback. Doers understands very well that reputation building is the key to business success, and we stand ready to support your ambitions.

Monitoring:

Harness the full potential of your digital marketing campaigns with Doers. Our team of experts possesses the expertise to oversee every aspect of your campaigns, ensuring they operate at peak performance.

Resolve Negative Feedback:

Negative feedback can inflict substantial harm to your reputation, but with Doers, your go-to marketing agency in Jeddah, you can transform adversity into opportunity. Swift and effective handling of negative feedback is paramount when managing your business’s online reputation. Our team of experts is adept at managing your online reputation in the best manner possible.

Generate Positive Feedback:

Effectively managing client inquiries can also serve as a valuable promotional platform for your business. It provides an opportunity to showcase your exceptional customer service by spotlighting your company’s approach to resolving issues. This can foster positive feedback and attract more clients. Leveraging insights from customer queries, we help you enhance your services and differentiate your business.

We Deliver Results, Not Claims!

Worry no more about your brand’s reputation because Doers is here to elevate brands and cultivate trust among prospective customers. Our solutions for listening and reputation management in Jeddah continually evolve, delivering bespoke solutions that surpass industry benchmarks. Get in touch to find out how we can help you achieve your brand’s reputation goals.

More from our Jeddah team

Let’s talk.

Tell us about the project. We reply within one working day with a plan and a clear quote.

Start a project ↗